Annual average turnover in the hospitality industry is over 70%, meaning you’ll have an entirely “new” staff every 18 months.
It costs an average of $4,200 over and above salary and wages to recruit, hire, and train a new team member, and takes an average of 42 days. That’s time and money not spent on growing the business and/or developing your team.
Let us help you implement the correct systems to ensure you’re profitable and able to focus on growth and development for years to come.
In a world that is constantly changing, one thing stays the same, the way you make people feel
A deep dive to understand factors inhibiting performance and profitability
Applying industry-leading tools and techniques to develop operational excellence, leading to increased profitability
Culture
We help create or refresh your culture. Attract Rockstars. Keep them. Make work fun again. For you, your Team, and Your Guests. Everything matters.
Service Identity
Who are you? We help you identify and embrace your strengths to deliver a service experience that’s distinctly yours.
Existing Hiring Systems/Structure
We help you define what makes a successful member of your team and provide solutions to help you identify those characteristics in the hiring process. We review what’s working (and what’s not) in your current recruiting, hiring and onboarding structure, allowing you to hire great.
Custom tools and practices
SOP, Handbooks, Training materials….you need it, we’ve got you!
New Openings
We guide you from scribbles on the back of a napkin to realizing your dream and everything in between.
On-Boarding Systems
Streamline and organize your onboarding process, creating deeper engagement while saving time and money
Coaching
Management and frontline coaching to unlock hidden potential
Seminars
We’ll deliver a jolt of hospitality rocket fuel on specific areas of opportunity in your organization
Training Strategies and Program Development
We build customized training programs and teach you the strategies to get the most bang for your training buck. And it’s yours forever.
Community Relations
We help you define and improve your connection to the communities you serve.
Leadership Development
Is your team stagnant? Do you have a succession plan and development track for each team member? We can help
Staff Engagement
Engaged team members produce happy Guests and Customers, which equals profitability and growth
